As I scanned the email orders, my scan jolted to a stop. The email address was familiar. So was the last name. I opened the order and confirmed it is the same person.
Last year the customer ordered and paid for 24 CDs.
After a series of emails and phone calls, the customer ended up with 12 duplicate CDs from us.
And I ended up convinced we’d been lied to and defrauded.
By someone claiming to be “Reverend.”
Now we have another order.
And the payment for it.
I’m planning to refund the payment and cancel the order, explaining that I just can’t take the risk.
What would you do with the rev’s order?
Would you do further business with her?