From the Mailbag

To Me. From Citi.

In my email this morning was a note from the CEO at Citi (or someone taking on such an identity).

I want you to be among the first to know about the bold steps we are taking at Citi….

Wow! Am I being honored or something?!

My commitment – and the commitment of everyone at Citi- is to work tirelessly around the world and around the clock to deliver outstanding value and service as we continue to earn your trust and that of every customer we serve.

You want to earn (back) my trust?

Good! I’ll make it easy for you by spelling out two steps you can take:

  • Reverse the last interest rate spike you imposed on me.
  • Restore the money you’ve charged me extra as a result of that spike.

Then you would be following the Discover Card model.

Except they did it on their own.

I didn’t have to ask for it.

Imagine that!

…Striving to successfully meet the needs of clients like you in more than 100 countries. As always, we look forward to continuing to serve you….

Good deal.

I’ve told you two of my easy-for-you-to-meet needs.

Let’s see how well you do.

🙄

Form W-6?

The envelope:

[Form W-6: The Envelope]

The form:

[Form W-6: The Form]

Below the fold:

[Form W-6: Below the Fold]

One of my first thoughts: “Crooks!”

😀

I Googled “Consumer Law Center of the West” and found nothing about them in the news or in the blogs.

I also Googled the Web for “Form W-6” and didn’t see anything helpful. But I only scanned the first page of results.

Above all, love God!