The pilot responded with, “They can’t go anywhere without me and I wasn’t going anywhere without you. Now relax. We’ll get you there. And again, I’m so sorry.”
I’m speechless. Twelve minutes many not sound like a lot to you or me, but every second counts when you’re an airline. Southwest can turn an entire plane around in about 20 minutes, so 12 minutes is half an eternity.
I shared Nancy’s story with Southwest, and a representative said the airline was “proud” of the way the pilot had held the flight. Again, most airlines would punish an employee who holds up the line for any reason.
This a trip that was saved amid tragic circumstances by a compassionate pilot and an airline that supported his decision to hold a flight.
Source: Southwest Airlines pilot holds plane for murder victim’s family
I have a much, much smaller Southwest-favor to report: They gave me heart-topped straws (or toothpicks or coffee-stirrers or whatever they were!) to “plant” at our son’s wedding.
Fly on, Southwest!
(And thanks again.)